HELP CENTER
HELP CENTER
Popular Questions
Where do you ship from?
We ship the majority of our products from our Europe-based warehouse to ensure fast and efficient delivery. However, orders with a destination in the United Kingdom are shipped from our UK domestic warehouse to ensure smoother handling and to avoid parcel-related risks.
Do you use discreet packaging?
Yes, we ship all our products in fully discreet and stealth packaging, ensuring their safe and successful delivery, including smooth passage through customs.
How long does delivery take?
Delivery times depend on your location. Here are our estimated delivery times:
- United Kingdom: 3-5 Days
- Estonia, Latvia, Lithuania: 4-8 Days
- Germany, Austria, Belgium, Croatia, Slovakia, Iceland: 6-10 Days
- Italy, Spain, Netherlands, Ireland, Sweden, Czech Republic, Malta, France, Denmark, Slovenia, Switzerland, Portugal, Bulgaria and other EU countries: 8-12 Days
- Finland, Greece, Romania: 9-14 Days
- Canary Islands: 9-14 Days
- USA, Australia, Canada and other non-EU countries: 13-17 Days
We ensure fast and efficient shipping to deliver your products as quickly as possible.
What carrier oil are you using?
We use Miglyol-812 (MCT) as the carrier oil in all Deus Medical oil-based products. This premium MCT oil is chosen for its high purity, effectiveness, and excellent ability to enhance the absorption of active ingredients.
Do you ship orders to Spain?
Yes, we do ship orders to Spain! We ensure fast and discreet delivery, with most orders arriving within 8-12 days, depending on your location.
Do you ship orders to Italy?
Yes, we do ship orders to Italy! We provide fast and discreet delivery, with most orders arriving within 8-12 days, depending on your location.
What is the shipping cost?
Deus Medical Shipping Rates:
- Shipping in Europe: 20 EUR
- Shipping outside Europe: 26 EUR
- Shipping in the UK: 20 GBP
Will I receive a tracking number?
Yes, once your order has been shipped (usually within 1-3 business days), we will provide you with a tracking number so you can easily monitor the status of your shipment.
Payments
What payment methods do you accept?
We accept the following payment methods:
- USDT TRC20
- Bank Transfer
- Credit or Debit Cards
Instructions:
- For Buying Crypto with a Card and Paying with Trust Wallet, please follow our easy-to-follow Instruction
How do I send payment?
After you place your order, we will send you all the necessary payment instructions via email. If you haven’t received the payment details or have any additional questions, feel free to contact us. for assistance.
How to pay with Crypto currency?
You can find the full instructions for paying with cryptocurrency on our website. Please visit the instruction for detailed steps.
Do you accept PayPal?
No, we do not accept PayPal as a payment method.
Do you have a minimum payment or order
No, we do not have a minimum payment or order requirement.
Do you offer discounts?
Yes, we occasionally have special promotions and provide discount codes during the checkout process. To stay updated on our latest offers, be sure to subscribe to our newsletter!
Orders
Can I modify or cancel my order?
Yes, you can modify or cancel your order within 24 hours of placing it. Simply send an email to [email protected], and our support team will assist you. Once your order has been shipped, we will not be able to make any changes or cancellations. In such cases, we will gladly help you with any further inquiries or support.
I entered the wrong shipping address. How can I change it?
If you’ve entered the wrong shipping address, please contact us within 24 hours of placing your order. Our support team will assist you in updating the shipping details. Once your order has been shipped, we won’t be able to change the shipping address.
I did not receive an email confirmation after placing the order?
If you didn’t receive an email confirmation, it might be due to an incorrect email address entered at checkout, or there could have been an issue with the payment process. Please also check your spam folder. If you still haven’t received the confirmation, feel free to contact us immediately, and we’ll be happy to assist you.
My package has been seized or lost, what do I do?
If your order is seized, please email us a picture of the letter you received from customs along with the receiver’s name. Once our team confirms the status, we will reship your order free of charge.
If your order hasn’t been delivered within 45 days from the dispatch date (*75 days for the United States and Canada), please contact us with the tracking number. After our team confirms the issue, we will reship your order for free.
For safety reasons, we will reship only once, and a new receiver’s name and delivery address will be required.
*Please note that we will not reship if you’re unable to provide a new receiver name and delivery address.
We do not offer reshipping to: Norway, New Zealand, Singapore, South Korea, Australia, Saudi Arabia, countries in Africa, countries in South America, Israel, and the UAE.
What if I receive a wrong, missing or defective product?
If you receive the wrong, missing, or defective product, please contact us immediately. Our support team will assist you, and once the issue is confirmed by our manager, we will ship the correct product to you.
Shipping
Where do you ship from?
We ship most of our products from our warehouse located in Europe to ensure fast and efficient delivery. However, for orders destined for the United Kingdom, they are shipped from our UK-based warehouse to ensure seamless processing and minimize parcel-related risks.
Which countries do you ship to?
We ship worldwide.
What is the shipping cost?
Deus Medical Shipping Rates:
- Shipping in Europe: 20 EUR
- Shipping outside Europe: 26 EUR
- Shipping in the UK: 20 GBP
When does my package ship?
Typically, all orders are shipped within 1-3 business days once payment is successfully completed. Your order will be processed for shipment as soon as we receive payment. If there are any issues or delays, we will promptly notify you.
How long does delivery take?
Delivery times depend on your location. Here are our estimated delivery times:
- United Kingdom: 3-5 Days
- Estonia, Latvia, Lithuania: 4-8 Days
- Germany, Austria, Belgium, Croatia, Slovakia, Iceland: 6-10 Days
- Italy, Spain, Netherlands, Ireland, Sweden, Czech Republic, Malta, France, Denmark, Slovenia, Switzerland, Portugal, Bulgaria and other EU countries: 8-12 Days
- Finland, Greece, Romania: 9-14 Days
- Canary Islands: 9-14 Days
- USA, Australia, Canada and other non-EU countries: 13-17 Days
We ensure fast and efficient shipping to deliver your products as quickly as possible.
Do you ship to P.O. boxes?
Yes, we do ship to P.O. boxes. Please ensure that you enter the delivery address correctly to avoid any delays or issues with shipping.
Do you use discreet packaging?
Yes, we ship all our products in fully discreet and stealth packaging, ensuring their safe and successful delivery, including smooth passage through customs.
Will I receive a tracking number?
Yes, once your order has been shipped (usually within 1-3 business days), we will provide you with a tracking number so you can easily monitor the status of your shipment.
How can I track my order?
You can use the online service to track your parcel by clicking on the link: track my order
What if my package tracking stops updating?
If your order hasn’t been delivered within 45 days from the dispatch date, we will review the case for a possible reshipment. After our manager confirms the status, we will offer you at least one free reshipment to ensure you receive your order.
What is your return policy?
Products sold by REROID are non-returnable.
Product
How do we know these products are legit?
All of our products are manufactured in strict compliance with global quality standards and are fully certified by WHO-GMP, as well as being compliant with EU GMP and UK MHRA regulations.
We are the official worldwide distributor of the Deus Medical brand. You can verify our legitimacy by visiting deusmedical.com/verify/verifyseller and entering our website name “reroid.com” or email address “[email protected]”
Do you have third party lab test reports for all products?
Yes, we verify every batch of each product through independent third-party laboratory testing. You can find the lab reports for all products on our website or upon request. These reports ensure the quality, purity, and safety of the products we offer.
How should I store my products?
Please store your oil based product in a cool, dry place below 30°C, protect from light and do not freeze.
How should I store Unmixed/Mixed Peptides?
Lyophilized (Unmixed)
● Short term – Lyophilized peptides will remain stable at room temperature for 30-60 days. However, upon receipt all peptides should be stored in the refrigerator (under 4C (39F) for maximum stability and longevity. Peptides stored at this temperature can last 1-2 years.
● Long term – If you are not going to use the peptides withing 1-2 months it is preferable to store the peptides in a freezer at -18C (0F). Peptides stored at this temperature can last 2-3 years. Even more preferable for long term storage is freezing at -80C (-112F) in order to preserve the peptides stability long term.
Reconstituted (Mixed)
● Short term – Peptide solutions generally remain stable up to 30 days when stored in the refrigerator at 4C (39F) depending on the length of the peptide sequence and its inherent instability factors.
● Long term – If peptides absolutely must be stored in solution, sterile buffers at pH 5-6 should be used if possible, and the peptide solution should be separated into aliquots to avoid repeated freezing and thawing. Freezing at -80C (-112F) is optimal in order to preserve the peptides stability.
Account
Do I need an account to place an order?
No, you do not need to register an account to place an order. You can complete your order using the Guest Checkout option without the need for registration.
However, by creating an account, you’ll enjoy benefits such as faster checkout, easy access to order status, order tracking, and receiving notifications about discounts and promotions.
You can create an account during checkout by selecting “Register,” or you can also create one at any time by visiting this link: reroid.com
Is my data safe?
Yes, your privacy is a top priority for us. We take every measure to ensure that your personal data is safe. We do not collect, store, or share your information with third parties. All data sent to and from our website is encrypted for extra protection.
We also offer a Guest Checkout option, and all information entered during this process is automatically deleted once your order is completed. Additionally, if you ever wish to delete your personal data, you can contact us, and we will remove it from our systems.
How can I view my order history, transactions and order status?
Order history is available only for registered users who have created an account. If you completed your purchase through Guest Checkout, your order information will be deleted once the order is complete.
To view your order history, please log in or create an account. After logging in, you can visit the Order History tab in your Account Dashboard to track your past orders and check their status.