HELP CENTER

Payments

What payment methods do you accept?

We accept USDT TRC20, Bank Transfer and Credit or Debit cards.

Instruction on how to Buy Cypto with Card and how to Pay with Trust Wallet: Instruction

How do I send payment?

We provide all necessary payment instructions by email after placing the order. If you have any additional questions or you have not received an email with payment instructions after placing an order, please contact us.

How to pay with Crypto currency?

You can find full instruction for payment on our website: instruction

Do you accept PayPal?

No, we do not accept payments with PayPal.

Do you have a minimum payment or order

We don’t have a minimum payment and order requirement.

Do you offer discounts?

From time to time we may have special offers and will offer discount codes for use in the checkout process. To hear about new promotions and special offers, please join our newsletter!

Orders

Can I modify or cancel my order?

Yes, please send an email to [email protected] within 24 hours after placing your order. Once your order has been shipped, we will not be able to change or cancel your order. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.

I entered the wrong shipping address. How can I change it?

Please contact us immediately within 24 hours after placing your order. Our support team will assist you in modifying your order details. Once your order has been shipped, we will not be able to change your shipping address.

I did not receive an email confirmation after placing the order?

Maybe, your email address was entered incorrectly on the checkout page, or your order was not successfully paid. Also, please check your spam folder. If you have not received an email confirmation, please contact us immediately and we will help you.

My package has been seized or lost, what do I do?

If your order is seized, please send us an email with picture of letter received from customs with receiver name. After our manager confirms the status, we will reship your order for free.

If your order has not been delivered during 45 days after dispatch date (*75 days for United States and Canada), please send us an email with the tracking number. After our manager confirms the status, we will reship your order once for free.

For safety reasons reshipping will be made only one time and when new receiver name and delivery address is provided.

*Please note, that we will not reship if you can not provide us with a new receiver name and delivery address.

We do not re-ship to: Norway, New Zealand, Singapore, South Korea, Australia, Saudi Arabia, countries in Africa, countries in South America, Israel and UAE.

What if I receive a wrong, missing or defective product?

Please contact us immediately and our support team will assist you. After our manager confirms the status, we will ship the correct products.

Shipping

Where do you ship from?

All our products are shipped from Europe warehouses.

Which countries do you ship to?

We ship worldwide.

What is the shipping cost?

• Shipping in EU – 20 EUR
• Shipping outside EU – 26 EUR

When does my package ship?

Usually all orders are shipped within 1-3 business days after payment is completed. Your order will not be shipped until we receive payment. If there is an issue we will notify you.

How long does delivery take?

We do our best to keep our shipping rates reasonable while ensuring your products are delivered in the most efficient and safest way possible – we appreciate your understanding.

• Estimated delivery time in EU is 5-14 days.
• Estimated delivery time outside EU is 7-21 days.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Just make sure that you have entered the delivery address in the correct format.

Do you use discreet packaging?

Yes, all our products are shipped with stealth packaging to ensure their successful passage through customs.

Will I receive a tracking number?

Yes, we will provide you a tracking number in order to be able to track your shipment as soon as your order will be shipped within 1-3 business days.

How can I track my order?

You can use the online service to track your parcel by clicking on the link: track my order

What if my package tracking stops updating?

If your order has not been delivered during 45 days after dispatch date, we will review the case for a reship. After our manager confirms the status, we will offer you at least one free reship.

What is your return policy?

Products sold by REROID are non-returnable.

Product

How do we know these products are legit?

All our products are manufactured in full compliance with global quality standards and is fully certified by WHO-GMP, and compliant with EU GMP and UK MHRA.

We are official worldwide distributor of Deus Medical brand and you can verify us by entering our website name “reroid.com” or email “[email protected]” here: deusmedical.com/verify/verifyseller

Do you have third party lab test reports for all products?

Yes, we verify every batch of every product. You can find independent third party laboratory test reports made by Janoshik Analytics on each product page in our store.

How should I store my products?

Please store your oil based product in a cool, dry place below 30°C, protect from light and do not freeze.

How should I store Unmixed/Mixed Peptides?

Lyophilized (Unmixed)

● Short term – Lyophilized peptides will remain stable at room temperature for 30-60 days. However, upon receipt all peptides should be stored in the refrigerator (under 4C (39F) for maximum stability and longevity. Peptides stored at this temperature can last 1-2 years.
● Long term – If you are not going to use the peptides withing 1-2 months it is preferable to store the peptides in a freezer at -18C (0F). Peptides stored at this temperature can last 2-3 years. Even more preferable for long term storage is freezing at -80C (-112F) in order to preserve the peptides stability long term.

Reconstituted (Mixed)

● Short term – Peptide solutions generally remain stable up to 30 days when stored in the refrigerator at 4C (39F) depending on the length of the peptide sequence and its inherent instability factors.
● Long term – If peptides absolutely must be stored in solution, sterile buffers at pH 5-6 should be used if possible, and the peptide solution should be separated into aliquots to avoid repeated freezing and thawing. Freezing at -80C (-112F) is optimal in order to preserve the peptides stability.

Account

Do I need an account to place an order?

No, you don’t need to register an account to place an order. You can use Guest Checkout to complete an order without registration.

By creating an account you will be able to shop faster, check your order’s status, keep track of the orders, and get notifications about discounts and promotions.

Creating an account can be done as you checkout by selecting Register or you can also create an account by clicking on the link: reroid.com

Is my data safe?

We respect all our customers and privacy is very important to us. We do not collect, store or share your information with third parties. Any data sent to and from our website is encrypted.

Also, we offer Guest Checkout and all guest checkout information is deleted after your order is complete. Your personal data can be deleted at your request.

How can I view my order history, transactions and order status?

Order history is only available for registered users who have created an account. All guest checkout information/data will be deleted after your order is complete.

To view your order history please Login or Register

Then visit the Order History tab on your Account dashboard

Do you still have questions?
If you did not find the answer to your question here, feel free to contact with us and we will answer as soon as possible!

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